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What’s Functional, Practical, and Scalable with Kellie Romack, Vice President of Associate and Customer Care Product Experience at Walmart U.S.
On today’s episode, Kellie gives us an inside look into Walmart’s associate-facing app, Me@Walmart, talks about the future of AR in stores, and shares why it’s better to be brave than perfect.
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ABOUT THE GUEST
Kellie Romack is the Vice President of Associate and Customer Care Product Experience at Walmart U.S. She is responsible for creating a frictionless associate and customer experience using innovative technology and streamlined ways of working.
Since joining in October 2020, she launched the associate-facing Me@Walmart app, which facilitates hiring, onboarding, training, accuracy, simplification, inventory accuracy and directed work processes for all 1.4 million U.S. field associates on and off the salesfloor. She also oversees Walmart Customer Care products, Enterprise Returns experience, and product strategy and governance.
This episode features an interview with Kellie Romack, Vice President of Associate and Customer Care Product Experience at Walmart U.S. Since joining the company in October of 2020, Kellie has been responsible for creating a frictionless associate and customer experience using innovative technology and streamlined ways of working.
On today’s episode, Kellie gives us an inside look into Walmart’s associate-facing app, Me@Walmart, talks about the future of AR in stores, and shares why it’s better to be brave than perfect.
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“We’re servant leaders. We’re working for those associates in the stores. We’re working for those customers and making sure that we’re solving the problems for them.” -Kellie Romack
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Show Notes
- (1:36) Tony’s takeaways on the conversation
- (3:22) Kellie’s background in hospitality and retail
- (7:24) A day in the life
- (8:25) Diving into the Me@Walmart app: its origins, how it works, and UX
- (18:16) The joy of working cross-functionally with teams
- (21:23) The challenges of servant leadership
- (22:52) How AR and VR are transforming Walmart stores
- (26:37) Scaling digital transformation at a Fortune 1 company
- (28:32) Championing DE&I at Walmart
- (32:11) Lightning round
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Sponsor
This podcast is presented by Dell Technologies and Intel. Together they help you realize digital transformation across retail by driving IT innovation to better engage with today’s connected consumer. Learn more at DellTechnologies.com/retail and Intel.com/retail.
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Links
Connect with Kellie on LinkedIn
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